We deliver (almost) all over the world! Here you will find the list of countries where we deliver.

Shipping costs are free for all orders from € 69, in the European Union and Switzerland.

Shipping costs are based on the delivery address, the service selected, and the weight of the order. Shipping costs are shown in your basket once you have entered the delivery address in your account. Until a delivery address is entered, shipping costs are estimated for deliveries in mainland France.

You can track your order on the Colissimo or Chronopost website via the tracking number you can find in your account ("Order history" and then "Tracking number") and in the e-mail confirming your order.

Please note that weather conditions or public holidays can sometimes delay your delivery by a few days.

If the tracking indicates that the package has been delivered but you have not received it:

1. Check the delivery address on the "History and details of my orders" page.
2. Do some research near the place of delivery. Check if your package (or transit notice) has been left in your inbox, or near your neighbors or in a safe place such as a porch, a garden or a garage.
3. Check if someone has been able to pick up the package on your behalf.

Also remember that weather conditions or holidays can sometimes delay delivery for a few days. If the search is not successful, contact customer support via the contact form.